What information we collect
We may ask you to provide the following information:
- dates of birth;
- job titles;
- contact information, including email addresses;
- demographic information such as postcodes, preferences and interests;
- financial information concerning your assets and liabilities, tax file number, employment history, passport information, photographs, credit card information and drivers licence details;
- other information relevant to the customisation of a document on the website; and
- any other information relevant to customer surveys and/or promotions.
We will not collect from you any sensitive information revealing your race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability.
Exceptions to this include:
- here you have given us express consent and the information is reasonably necessary for us to carry out our functions or activities;
- the use of this information is required or authorised under Australian law or a court or tribunal order; or
- when the information is necessary for the establishment, exercise or defence of a legal claim.
What we do with the information we collect
We collect this information for the following reasons:
- to better understand your needs, enabling us to improve our products and services;
- for internal record keeping;
- to circulate promotional emails about new products, special offers or other information which we think you may find interesting;
- to contact you (by telephone, email or mail) for market research purposes;
- direct marketing;
- to customise the website according to your interests; and
- to customise documents according to your needs.
We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.
We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our website by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes; and
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you in accordance with applicable law. A small fee may be payable for the provision of the information. If you would like a copy of the information which we hold about you please email us. We will respond within a reasonable time.
If you believe that any information we are holding about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us as soon as possible. We will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be incorrect so that the information is accurate, up to date, complete, relevant and not misleading.
Cross border disclosure of personal information
As a result of our desire to provide you with a cost competitive range of products and services we use IT service providers in low cost jurisdictions utilizing cloud computering technology.
In Pfeiffer using off-shore data processing and information storage options, there a number of commercial and regulatory considerations that you should be aware of namely whether your personal information is being disclosed to an overseas entity and their protection of your personal information.
It is not the intention of Pfeiffer to disclosure your personal and sensitive information to any off-shore data storage providers for them to use, merely to have the your sensitive information transferred for storage. The issue of whether transfer for the sole purpose of storage is disclosure under the APP’s has not been resolved at law. For abundant caution we advise you, that, if you do not wish you information stored off-shore you should not use our products or services.
Pfeiffer in entering contracts will endeavour to take reasonable steps to have any off-shore date storage providers agree to be bound to adhere to the APP’s in relation to collection, use, disclosure, storage and destruction/de-identification as if it were in Australia. While we will seek do have this done we cannot guarantee that we can contract with off-shore data storage providers to agree to such terms and even if agreed to that they will be honoured. Pfeiffer does not have the financial capacity to investigate the actions of its off-shore data storage providers.
For the purposes of AAP we advise that it is likely that your information will be stored off-shore and that if such transfer and storage is ‘disclosure’, your information will be disclosed.
The country where the off-shore data storage provider is located is USA (United States of America).
By providing your personal information to us, you consent to the transfer of that information to our third party service providers who are located outside of Australia for that purpose.
Correcting your details
If you want us to correct information that we hold about you because it is inaccurate or out-of-date; you can send requests for corrections to the Privacy Officer,
Pfeiffer Asia Pacific Pty Ltd, ABN 41 608 608 046
246 Pacific Highway
Crows Nest NSW 2065
or email us.
If we correct personal information that we previously disclosed to other entities, and you request that we notify those entities of the correction, we will take reasonable steps to notify those entities unless it is impracticable or unlawful to do so.
If we refuse to comply with your request for amendment of your details, we will give you written notice setting out the reasons for refusal (unless it is unreasonable to do so) and the mechanisms available to you to complain about the refusal.
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us as soon as possible setting out details of the breach. We will promptly investigate your complaint and respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.
For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner web site at www.oaic.gov.au.